Customer Experience Transformation in Telecoms

The benefits of improving CX are clear, with most studies showing that a strong CX strategy can dramatically increase an organisation’s revenue. Despite this, there is room for Telecom providers to improve the CX they offer, with the sector ranking bottom of the 13 industries featured in the July 2017 UK Customer Satisfaction Index (UKCSI). Plagued by negative customer perceptions and high-profile regulator fines, now is the time for Telecom companies to change the status quo and transform their customer journeys. Download this white paper to see the key factors to a successful CX strategy:
  • Omni is the new multi-channel
  • Mind the gaps in customer journeys
  • Leveraging technology for CX gains
  • Delivering transparency for improved CX
  • Measuring success

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