NPS: Stop Chasing The Score
Experience has shown that these measures can entice organizations to spend their time “chasing the score,” which can actually undermine CX success. Maybe we have it backwards, and CX goals should be based on positive and negative behaviors instead of on scores.
Thie eBook dives into the debate. Download now to find out more.
from Free Trade Magazines and Downloads from annettethomasenterprise.tradepub.com https://ift.tt/2Cd36KY
via Shop books toys gifts apparel and more!
from Shop your favorite brands and deals at Brand Shopping Network! https://ift.tt/2VNPs8q
via An AMAZING Podcast on everything you love!